Frequently Asked Questions
Frequently asked questions
Where can I find my orders?
Where can I access and edit my Written Mail Club subscription?
Visit your subscription portal to access your subscription information.
How do I access my customer account?
Visit your customer account. You can also open your profile.
When will my order ship?
Current processing times are around 1-2 weeks for all sticker sheets products due to them being made to order. Written Mail ships all on one day, the 15th of every month.
When does Written Mail Club ship?
Each edition ships on the 15th of the month.
What should I do if my order arrives damaged or something is missing?
Kindly email at writtenstationery.com@gmail.com, or use the contact page, and let us know the issue with your order. If your order is damaged or something is missing, we can send you a replacement. Please do not DM through social media, it is not guaranteed that it will be seen.
What if I never received my mail?
First, I ask that you would please give at least 4 weeks for your letter to come in, then check that the address on your order is correct and is not missing any numbers or sections. After you did that, please email me and I am ready to send a replacement as long as your address was correct.
Why don't I see tracking for my letter?
There is no tracking for letters, the letters are sent via untracked regular postage stamps. This is why it is your responsibility to contact me if your letter is missing.
